Privacy Policy

HELL ENERGY Magyarország Kft. respects your privacy and takes great care to protect personal data. The purpose of this privacy notice is to provide adequate information on data processing carried out on this website and your rights, as a data subject.

In the course of data processing, HELL ENERGY Magyarország Kft. fully complies with the applicable legislation, such as, in particular, Regulation 2016/679 (EU) on general data protection (GDPR) and Act CXII of 2011 on Informational Self-Determination and the Freedom of Information.

  1. Contact details for the Data Controller

Company name:                                                               HELL ENERGY Magyarország Kft.

Registered seat:                                                                H-1062 Budapest, Andrássy út 126.

Tax number:                                                                        13324223-4-44

Group ID number:                                                            17782263-5-44

Company registration number:                                 01-09-729429

Contact details for the Data Protection Officer: dpo”at”hellenergy.com

(hereinafter referred to as Data Controller)

  1. Purpose and legal basis of data processing, retention period

The data processing activities carried out by the Data Controller are set out in the table below.

 

Purpose of data processing

Data concerned

Legal basis

Retention period

Managing/conducting communication when you contact us via our email address details or contact form (to provide product information, request information, sales etc.)

1.      identification data (last name, first name)

2.      contact details (e-mail address, telephone number, postal address)

content of the communication

Article 6(1)(a) of the GDPR – consent of the data subject (ensuring smooth communication with customers)

Until the withdrawal of consent – however, the withdrawal of consent does not affect the lawfulness of data processing based on consent prior to its withdrawal.

Analyzing data in order to develop services, conduct marketing activities and strengthen/enhance customer relationships and experiences

1. technical data

2. usage data

Article 6(1)(f) of the GDPR – legitimate interest of the Data Controller (updating the website, development of business and market strategy)

For the period necessary to achieve the purpose of data processing, up to the expiry of the general limitation period (5 years).

Complaint handling (handling of quality complaints related to the product, investigation of the complaint, preparation of a report)

1.      identification data (last name, first name)

2.      contact details (e-mail address, postal adress)

 

content of the complaint

Article 6 (1) (c) of the GDPR – compliance with a legal obligation applicable to the Data Controller – Consumer Protection Act CLV of 1997, Section 17/A (5)

3 years

 

Consumer Protection Act CLV of 1997, Section 17/A (7)

In case your personal data are necessary for the performance or conclusion of a contract and you refuse to provide such data, then the Data Controller might not be able to perform the agreement (i.e. it may not be possible to provide the service).

  1. USING COOKIES

A cookie is an information package relating to the activities of the user, which is stored on the device used to access the website. Cookies are not harmful for your device, but allow us to improve your browsing experience and the website’s response speed. Collecting further information, including the display of personalized ads, may only be carried out with your prior consent. Detailed information on the cookies used on the website, their customization and retention period can be found in the cookie policy at the bottom of the website.

  1. Recipients of personal data
  • Data Processors

In order to operate and develop the website, the Data Controller also uses the services of other companies (data processor) for the purposes of operating and developing the website.

Data Processor(s) used by the Data Controller:

NameAddressActivity
MILCOMP Services Kft.H-2030 Érd, Csaba utca 67.operation, development of the website

 

  • Data transfer to other data controllers

In certain cases, the Data Controller transfers personal data to persons who process these data on their behalf and for their benefit. Such transfers may be required by law (for example, transferring certain transactional, technical or identification data to the police or other authorities). However, in other cases, the transfer is based on another legal basis, in particular on the basis of legitimate interest or your consent.

Data may also be transferred to third parties if there are reasonable grounds to believe that the transfer is necessary to prevent or manage fraud or to protect this website from attack in order to protect the property and safety of the Data Controller or customers, users, other persons or specific companies.

  1. The data subject’s rights
RightContent of the right
Right of accessIf requested, we will inform you whether we process any of your personal data. If so, we will also provide you with additional information regarding the processing of your data.
Right to rectificationIf requested, we will correct (rectify) your inaccurate personal data and complete incomplete data.
Right to erasure

If one of the following applies, we will erase your personal data upon request:

–          we no longer need your personal data for the purposes for which it was collected;

–          you have withdrawn your consent;

–          you have objected to the data processing (and there are no other legitimate grounds for the data processing);

–          we have unlawfully processed your data;

–          we are required by law to erase the data.

Right to restriction of the data processing

You have the right to ask us to stop processing your data if:

–          you challenge the accuracy of the data;

–          the data processing is unlawful but you do not want us to erase the data;

–          we no longer need your data, but you do;

–          you have objected to the data processing.

In this case, we retain your personal data while your request is being investigated, but we do not process such data.

Right to data portabilityUpon your request, we provide information on your personal data that we process which have been provided to us by you. You are entitled to transfer such data to another data controller.
Right to objectIf you do not want us to process your personal data, you have the right to object to the data processing. In such cases, we shall no longer process your personal data, unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.
Withdrawal of consent

With respect to data processing activities carried out in the basis of consent, you are entitled to withdraw your consent at any time.

The person concerned may withdraw their consent given to the use of cookies operated on the legal basis of consentat any time at the Cookies settings at the bottom of the website.

The withdrawal of consent does not affect the lawfulness of data processing based on consent prior to its withdrawal.

Right to lodge a complaint

You are entitled to lodge a complaint at the supervisory authority should you consider that we have not complied with the legal requirements when processing your data. Contact details for the Hungarian supervisory authority:

National Authority for Data Protection and Freedom of Information (NAIH)

postal address: H-1363 Budapest Pf. 9.

registered seat: H-1055 Budapest, Falk Miksa utca 9-11.

email address: ugyfelszolgalat”at”naih.hu

phone: +36 1 391 1400

website: www.naih.hu

INFORMATION

By completing and submitting the form, your complaint will be registered and given an identification number. HELL ENERGY Hungary Ltd. respects your privacy and takes great care to protect your personal data. Please be informed that your personal data will be processed in accordance with the applicable laws, in particular the General Data Protection Regulation 2016/679 (EU) (GDPR) and Act CXII of 2011 on the Right to Information Self-Determination and Freedom of Information.